1 00:00:09,500 --> 00:00:11,900 This is our first lecture on text analytics. 2 00:00:11,900 --> 00:00:14,870 We'll discuss how can use data from Twitter 3 00:00:14,870 --> 00:00:16,320 and turn them into knowledge. 4 00:00:20,100 --> 00:00:22,100 Twitter is a social networking and communication 5 00:00:22,100 --> 00:00:24,890 website founded in 2006. 6 00:00:24,890 --> 00:00:27,000 Users share and send messages that 7 00:00:27,000 --> 00:00:30,130 can be no longer than 140 characters long. 8 00:00:30,130 --> 00:00:33,350 It is indeed one of the Top 10 most visited sites 9 00:00:33,350 --> 00:00:34,190 on the internet. 10 00:00:34,190 --> 00:00:37,210 It had an initial public offering in 2013, 11 00:00:37,210 --> 00:00:42,650 and it's current valuation is about $31 billion. 12 00:00:42,650 --> 00:00:45,290 Let's discuss the impact of Twitter. 13 00:00:45,290 --> 00:00:47,850 Protesters around the world use Twitter. 14 00:00:47,850 --> 00:00:52,380 It had an important impact on Arab Spring. 15 00:00:52,380 --> 00:00:55,420 People also use it as a method of notification 16 00:00:55,420 --> 00:00:58,360 for natural disasters and for tracking diseases. 17 00:00:58,360 --> 00:01:00,750 Celebrities, politicians, and companies 18 00:01:00,750 --> 00:01:04,290 connect with fans and customers using Twitter. 19 00:01:04,290 --> 00:01:07,020 Everyone is watching. 20 00:01:07,020 --> 00:01:10,270 To illustrate this last point, let 21 00:01:10,270 --> 00:01:12,530 us discuss a tweet that was supposed 22 00:01:12,530 --> 00:01:14,060 to be from the Associated Press. 23 00:01:14,060 --> 00:01:16,910 The Associated Press is a major news agency 24 00:01:16,910 --> 00:01:20,289 that distributes news stories to other news agencies. 25 00:01:20,289 --> 00:01:26,830 In April 2013, someone tweeted this message 26 00:01:26,830 --> 00:01:30,450 from the main AP verified Twitter account. 27 00:01:30,450 --> 00:01:35,370 It said that two explosions in the White House and Barack 28 00:01:35,370 --> 00:01:36,850 Obama is injured. 29 00:01:36,850 --> 00:01:41,000 The S&P 500 stock index fell 1% in seconds, 30 00:01:41,000 --> 00:01:43,310 but the White House rapidly clarified. 31 00:01:46,009 --> 00:01:49,460 Many companies maintain online presences. 32 00:01:49,460 --> 00:01:52,250 Managing public perception in an age of instant communication 33 00:01:52,250 --> 00:01:53,979 is essential. 34 00:01:53,979 --> 00:01:57,560 Reacting to changing sentiment, identifying offensive posts, 35 00:01:57,560 --> 00:02:01,300 determining topics of interest are indeed crucial. 36 00:02:01,300 --> 00:02:03,060 In this lecture, we'll see how we 37 00:02:03,060 --> 00:02:06,430 can use analytics to address these questions.