In the table below, readings listed as MM are from the course textbook:
Munter, Mary. Guide to Managerial Communication. 7th ed. Upper Saddle River, NJ: Prentice Hall, 2005. ISBN: 9780131467040.
| LEC # | TOPICS | READINGS |
|---|---|---|
| 1 |
Introduction to course Communication strategy and structure | Meriam, Richard S., Franklin E. Folts, and George F. F. Lombard. "Dashman Co." HBS Case: 9-642-001, rev. December 21, 1982. (PDF) |
| 2 |
Strategy and structure (cont.) Persuasion |
Yates, JoAnne. "Pyramid Structure." Cambridge, MA: MIT Sloan Courseware, 2004. ———. "Persuasion: What the Research Tells Us." Cambridge, MA: MIT Sloan Courseware, 2001. Cialdini, Robert B. "Harnessing the Science of Persuasion." Harvard Business Review, October 1, 2001, 72-84. MM, pp. 2-23, 86-96, and 50-67. |
| 3 |
Oral presentations Minto pyramid |
MM, pp. 138-151 and 34-43. Barnes, Louis B. "Managing Interpersonal Feedback." Cambridge, MA: Harvard Business School Publishing, rev. March 16, 1989. |
| 4 |
Oral presentations (cont.) Visual aids Handling Q&A |
Zelazny, Gene. "From Data to Chart." In Say It with Charts. McKinsey & Company, 1979. Von Hoffman, Constantine. "Getting the Most from Presentation Software." Harvard Management Communication Letter. Boston, MA: Harvard Business School Publishing, 1999. "Handling Q&A: The Five Kinds of Listening." Harvard Management Communication Letter. Boston, MA: Harvard Business School Publishing, 1999. Parker, Ian. "Absolute Powerpoint." The New Yorker, May 28, 2001. MM, pp. 108-137. |
| 5 |
Writing process Style and tone Presenting data |
Swift, Marvin H. "Clear Writing Means Clear Thinking Means." Harvard Business Review, January 1, 1973. Breslow, Lori, and Leigh Hafrey. "Style in Managerial Writing." Cambridge, MA: MIT Sloan Courseware, 1997. Yates, JoAnne. "Conceptual Parallelism." Cambridge, MA: MIT Sloan Courseware, rev. 2004. "On the Use of Exhibits." Management Communication Program, Leonard B. Stern School of Business, New York University. Yates, JoAnne. "Using Figures in Text and as Attachments." MIT Sloan Courseware, 2004. MM, pp. 68-85. |
| 6 | Resumes | |
| 7 | Intercultural communication |
Breslow, Lori, and Neal Hartman. "Intercultural Communication." Cambridge, MA: MIT Sloan Courseware, rev. 2004.
|
| 8 |
Intercultural communication (cont.) Group presentations |
Mahmood, Mahboob. "Kashf Foundation: A Pakistani Microfinance Organization Gears up for Dramatic Growth." Fontainebleau, France: INSEAD, 2007. Larry M. Robbins. "The Business of Writing and Speaking: A Managerial Communication Manual." McGraw-Hill Companies, 1985. |
| 9 |
Active and reflective listening Interactive presentations |
Yates, JoAnne. "Active Listening and Reflective Responses." Cambridge, MA: MIT Sloan Courseware, 2004. MM, pp. 152-157. |
| 10 | Cover letters | |
| 11 |
Communication in the job search Interviewing | |
| 12 | Communication: media choice |
Munter, Mary, Priscilla S. Rogers, and Jone Rymer. "Business E-mail: Guidelines for Users." Business Communication Quarterly 66, no. 1 (2003): 26-40. O’Leary, Michael, and JoAnne Yates. "PC+ Computers." Cambridge, MA: MIT Sloan Courseware, 2004. Yates, JoAnne, Wanda J. Orlikowski, and Anne Jackson. "The Six Key Dimensions of Understanding Media." MIT Sloan Management Review 49, no. 2 (2008): 63-69. |
| 13 | Team project presentations | |
| 14 | Course wrap-up |