Readings

 

LEC # TOPICS READINGS
1 Introduction to the course, and to interactive communication. Exercises in listening, informational interviewing and presenting. Using listening and informal speaking skills in one-to-one interactive situations Yates, JoAnne. "Active Listening and Reflective Responses." Cambridge, MA: MIT Sloan School, 2007. (PDF) (Teaching note courtesy of JoAnne Yates.)
2 Communication styles

Ballaro, Beverly. "Six Ways to Grab Your Audience Right from the Start." Harvard Management Communication Letter, June 2003.

Buy at Amazon Hattersley, Michael, and Linda J. McJannet. "Giving and Receiving Feedback." In Management Communication: Principles and Practice. New York, NY: McGraw-Hill, 1996, pp. 143-148. ISBN: 9780070270411.

Hartman, Neal. "Nonverbal Communication." Cambridge, MA: MIT Sloan School. (PDF)
3 Creating and maintaining effective teams. Discuss individual and team projects. Discuss and practice 5-min. persuasive presentation with Q and A

Billington, Jim. "The Three Essentials of an Effective Team." Harvard Management Update, January 1997.

Farkas, Maria T., and Linda Hill. "Note on Team Process." Boston, MA: Harvard Business School Publishing, October 4, 2001. No. 402-032.

Cialdini, Robert. "Harnessing the Science of Persuasion." Harvard Business Review, October 1, 2001. No. R0109D.
4 Persuasive presentations with Q and A  
5 Handling hostility. "Fast Food Fiasco" hostile role play Buy at Amazon Hamlin, Sonya B. "The Art of Q & A." In How to Talk So People Listen: The Real Key to Job Success. New York, NY: Harper Paperbacks, 1989. ISBN: 9780060915735.
6 Running effective meetings. Meeting exercise

Buy at Amazon Munter, Mary. "Consult/Join Meetings." In Guide to Managerial Communication: Effective Business Writing and Speaking. 5th ed. Upper Saddle River, NJ: Prentice Hall, 1999, pp. 95-101. ISBN: 9780130133816.

Obuchowski, Janice. "Your Meeting: Who's in Charge?" Harvard Management Communication Letter, April 1, 2005.

Buy at Amazon Ancona, Deborah, et al. "Team Decision Making." In Managing for the Future: Organizational Behavior and Processes. 3rd ed. Cincinnati, OH: South-Western College Pub, 2004, pp. 16-24. ISBN: 9780324055757.
7 Presentations to hostile audience  
8 Presentations to hostile audience (cont.)  
9 Group decision making. An exercise will be handed out in class. Debrief

Buy at Amazon Schein, Edgar. "The Process of Building and Maintaining a Group." Chapter 4 in Process Consultation. Upper Saddle River, NJ: Prentice Hall, 1988. ISBN: 9780201067361.

Katzenbach, Jon R., and Douglas K. Smith. "The Discipline of Teams." Harvard Business Review, July 1, 2005.

Buy at Amazon Ancona, Deborah, et al. "Team Decision Making." In Managing for the Future: Organizational Behavior and Processes. 3rd ed. Cincinnati, OH: South-Western College Pub, 2004, pp. 16-24. ISBN: 9780324055757.
10 Leadership communication

Baldoni, John. "Effective Leadership Communications: It's More Than Talk." Harvard Management Communication Letter, April 1, 2002.

Kinni, Theodore. "Is One-Dimensional Communication Limiting Your Leadership?" Harvard Management Communication Letter, May 1, 2003.

Quinn, Robert E. "Moments of Greatness: Entering the Fundamental State of Leadership." Harvard Business Review, July 1, 2005.

Collins, Jim. "Level 5 Leadership: The Triumph of Humility and Fierce Resolve." Harvard Business Review, July 1, 2005.
11 Impromptu boot camp, part I  
12 Intercultural communication. Case discussion: "Shanghai Real Estate"

Breslow, Lori, and Neal Hartman. "Intercultural Communication." Cambridge, MA: MIT Sloan School, November 14, 2007.

Vanhonacker, Wilfried R. "When Good Guanxi Turns Bad." Harvard Business Review, April 1, 2004.

Paine, Lynn Sharp, and Harold F. Hogan, Jr. "Shanghai Real Estate." HBS Case: 9-398-088, December 17, 1997.

Govindarajan, Vijay, and Anil K. Gupta. "Building an Effective Global Business Team." MIT Sloan Management Review 42, no. 4 (2001): 63-71.

Hartman, Neal. "Cross-Cultural Variables." Cambridge, MA: MIT Sloan School. (PDF)
13 Cross-cultural communication: an in-class exercise  
14 Team-lead class  
15 Team-lead class (cont.)  
16 Team-lead class (cont.)  
17 Impromptu boot camp, part II  
18 Effective media relations and crisis communication Gosset, Steve. "Avoiding PR Disasters." Harvard Management Communication Letter, May 15, 2001.
19 Team-lead class (cont.)  
20 Team-lead class (cont.)  
21 Communication strategy. Case discussion: "Adolph Coors Company (A)" Argenti, Paul A. "Adolph Coors Company (A)." Tuck School of Business Case: 1-0027. (This resource may not render correctly in a screen reader.PDF)
22 Final individual presentations  
23 Final individual presentations (cont.)  
24 Lessons learned. Class review and wrap-up