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Since you're enrolled
in this course,

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let's assume that you have
decided on, or perhaps are

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already engaged in, a managerial
or professional career.

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And that you are
developing, or have already

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developed the knowledge and
skills necessary to do the job.

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That's great, but
don't stop there.

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Experts agree that it will take
a special set of competencies

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to succeed in tomorrow's
organizations, which

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will be even more globalized,
digitized, collaborative,

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and agile than
those we see today.

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Many have written on this topic.

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One of the best
sources, we think,

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is a small monograph published
by the Institute of the Future,

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titled, The Future
of Work Skills 2020.

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Here is a brief synopsis
of the 10 competencies

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that the Institute suggests will
be essential for your career

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success and the years ahead.

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First, relating
to globalization.

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The Institute stresses the need
for cross-cultural competency,

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which has a couple
of key components.

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One is the ability
to work effectively

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with those from other
cultures, perhaps

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in teams made up of many
different nationalities.

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And the other is the ability
to work effectively outside

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of your native land.

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And while most
business probably will

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continue to be
conducted in English,

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it certainly wouldn't
hurt to have a familiarity

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with other languages as well.

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Turning to the circle
label digitisation,

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we see that there are four
key competencies involved.

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One is sense-making.

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The future will be
all about mass data.

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We will be even more
inundated than we are now,

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so it will be necessary
to have the capacity

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to work through
tons of information

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and see the big picture.

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We'll have to be
critical thinkers.

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But we also have to keep
in mind that technology

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isn't good for everything.

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So we need to
develop the capacity

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to decide when to
rely on computers

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for assistance and answers, and
just as important, when not to.

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A second competency in this
area is computational thinking.

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This includes developing
a basic understanding

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of computer programming
and simulation modeling.

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It doesn't mean that we all
have to become computer geeks.

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In the era of big data, We can
rely on specially trained data

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scientists to do
the heavy lifting.

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But the rest of us
will need to know

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enough about what
the experts are

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doing to be actively involved
in the process in two ways.

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One is on the front end, to
frame questions and problems

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in ways that the data
scientists can analyze a model.

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And two, on the back
end, to be the ones who

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interpret the results
and come up with value

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added answers and solutions.

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Third, in this context,
there is the issue

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of new media literacy.

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Here the reference
is to becoming expert

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in the use of
social media tools:

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internets, blogs, podcasts,
videos, and so forth.

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In the future, many folks
will be working remotely

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and will be called upon to
create and share content

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through these
technologies, and to do so

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in ways that not only help
solve complex problems,

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but also engage and
persuade our colleagues

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and other important people,
such as customers and clients.

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Finally in this area is
cognitive load management.

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In tomorrow's world,
it will be very

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easy to get overwhelmed by
the mass of information that's

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bound to come our way.

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We need to learn
how to avoid this.

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How to evaluate,
rank, and tag content

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so that we keep our eyes
on what's really important

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and let the rest go.

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Somewhat ironically,
computer programs

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are already available
to help with this.

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They have the
ability to sense when

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we are becoming
overloaded or tired,

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and then, to
automatically intervene,

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to slow down or simplify
the flow of information

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we're getting.

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Third, let's turn to the
issue of collaboration.

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One essential competency
here is social intelligence.

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This refers to the
ability to connect

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with others in an emotional
and deeply personal way

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to quickly assess the
feelings of others

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and then adapt our words,
tone, and gestures accordingly.

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Everyone agrees that this is a
uniquely human competency that

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so far, at least, gives
us a leg up on robots.

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Further, the Institute talks
about virtual collaboration,

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meaning the ability
to work effectively

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with, and eventually, perhaps,
lead teammates we may never

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meet or even see in person.

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This involves becoming
really good at turning

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in-house networks and
new media into what

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some call social water coolers.

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Important tools helping to
enhance a sense of camaraderie

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and social presence
among colleagues

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who are all over the map.

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Online gamers already have
a leg up on developing

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this competency, since
this is, in large part,

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what they are learning to do.

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And finally, let's
consider agility,

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which really is the capacity
to be comfortable with change.

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Three competencies
are stressed here.

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One is novel and
adaptive thinking.

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In a world of rapid
change, it is essential

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that we never let
the tried and true

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get in the way of being open
to new ways of doing things.

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In the future, all of
us will be expected

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to keep our eyes on developments
that are going on in the world

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so that we can anticipate
upcoming challenges.

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And most important,
be on the leading edge

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of developing unique and
creative ideas and solutions

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to deal with these
challenges in real time.

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Second, the Institute
talks about design mindset.

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This is closely related to
novel and adaptive thinking.

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It refers to being super
familiar with our work

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situation, so that we can see
when changes need to be made.

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But even more
important, it refers

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to having the ability to
make useful recommendations

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for redesigning the
work environment

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as well as the processes
and procedures being

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used to get the work done.

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And then, there is
what the Institute

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calls transdisciplinarity,
which is

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a big word for a simple idea.

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In the future, the idea
worker will be t-shaped.

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That is, deeply expert in one
or more disciplines, which

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is the vertical part of the T,
but also knowledgeable about

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and comfortable with
many other disciplines,

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the horizontal part of
the T. In other words,

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once your world
class one thing, make

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sure you keep right on learning
about a lot of other things.

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Success in the future will
depend on our willingness

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and ability to keep
growing and developing

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to become more global
in our thinking,

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more comfortable with the
digitisation of everything,

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ever better it collaborating
with colleagues and others,

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and above all, staying deeply
committed to being adaptive,

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lifelong learners.