| 1 |
Introduction to the Course; Strategy and Structure
- To define the characteristics of managerial communication
- To understand how to create a communication strategy
| Communicating Strategically (PDF) |
| 2 |
Strategy and Structure (cont.)
- To understand the difference between direct and indirect structure
- To learn when to use direct structure and when to use indirect structure
|
| 3 |
Oral Presentations
- To discuss the differences between written and oral communication
- To discuss "best practices" for organizing and composing an oral presentation
| Giving Presentations (PDF) |
| 4 |
Oral Presentations (cont.)
- To discuss ways to ensure a smooth delivery, using both verbal and nonverbal skills
- To provide guidelines on creating and using visual aids
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| 5 |
Listening; Giving and Receiving Feedback
- To discover impediments to listening well
- To learn the techniques of "active listening"
- To learn techniques to give useful feedback
- To learn how to make the best use of feedback you receive
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Listening and Feedback (PDF) [T] Active Listening and Reflective Responses (PDF)
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| 6 |
Persuasion
- To review techniques of persuasion
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[T] Constructing a Logical Argument (PDF) [T] Persuasion: What the Research Tells Us (PDF)
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| 7 |
Writing
- To discuss the writing process
- To discuss ways to make your writing logical and coherent
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Guidelines for Effective Writing (PDF) [T] Conceptual Parallelism (PDF) [T] Clear and Concise Writing (PDF) [T] Style in Managerial Writing (PDF)
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| 8 |
Writing (cont.)
- To discover how to bring clarity to your writing
- To discuss document design
- To discuss issues of style and tone
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| 9 |
Effective Teamwork
- To discuss the elements of successful teamwork
- To introduce the team assignment in 15.279
|
Guidelines for Effective Teamwork (PDF) [T] Teamwork Basics (PDF)
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| 10 |
Team Meeting
- To practice the elements of successful teamwork
- To set ground rules for your team
| |
| 11 |
Cover Letters
- To learn to write an effective, persuasive cover letter
| [T] Writing Cover Letters (PDF)
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| 12 | Interviewing
- To learn strategies for successful interviewing
- To practice your interviewing skills
| |
| 13 |
Writing Team Reports; Giving Team Presentations
- To learn more about writing successful team reports and presentations, including incorporating tables, charts, and graphs
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Team Reports and Presentations (PDF) [T] Writing Reports (PDF) [T] Using Figures in Text and as Attachments (PDF)
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| 14 |
Communicating Electronically
- To learn about the specific characteristics of such electronic media as e-mail, voice mail, and video-conferencing
- To learn about the norms for using electronic media
| |
| 15 | Individual Conferences / Team Meetings | |
| 16 | Individual Conferences / Team Meetings (cont.) | |
| 17 |
Cross-Cultural Communication
- To learn about the ways in which people from different cultures (and genders) communicate
- To increase your own cross-cultural communication effectiveness
- To plan and deliver a group presentation on cross-cultural communication
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Cross-Cultural Communication (PDF - 1.0MB) [T] Intercultural Communication (PDF)
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| 18 | Cross-Cultural Communication (cont.); Gender Communication |
| 19 |
Communication Skills for Leaders
- To understand the specific communication needs and competencies of those in leadership positions
- To practice those skills
| Communication for Leaders (PDF) |
| 20 | Communication Skills for Leaders (cont.) |
| 21 |
Working with the Media
- To learn some basics about interacting with the financial, technology, and general business press
| [T] Media Relations (PDF)
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| 22 |
Review of Strategic Communication
- To review the elements of creating a communication strategy
- To "put it all together"
| [T] Difficult Conversations (PDF)
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| 23 | Team Report Presentations | |
| 24 | Team Report Presentations (cont.) | |
| 25 | Team Report Presentations (cont.) | |
| 26 | Course Wrap-Up | |
