By focusing their operations directly on customers, some manufacturing businesses have gained competitive advantages. (Image courtesy of Ede Bittle, EDE.DESiGN.)
Instructor(s)
Prof. Jérémie Gallien
MIT Course Number
15.764
As Taught In
Spring 2004
Level
Graduate
Course Description
Course Features
Course Highlights
The classes include student presentations of different research papers, which lead into group discussions. Readings are drawn from a range of classical and recent research papers.
Course Description
The doctoral seminar 15.764 focuses on theoretical work for studying operations planning and control problems. This term's special topic, "Customer-Driven Operations," considers how a number of companies have succeeded in focusing their operation systems on the customer. The class reviews the quantitative models and theoretical tools underlying some of the customer-driven operational practices of these cutting-edge companies. Students will read and present research papers on topics such as distribution systems, short life-cycle product management, and forecast evolution models.
This MIT OpenCourseWare site is dedicated to the memory of Bhuwan Singh, a member of the class.