Calendar

ses # topics key dates

1

Course Overview

2

Customer Segmentation and Customer Value Proposition

3

Group Presentations

Customer Segmentation and Customer Value Proposition

Assignment 1: Customer Segmentation and Customer Value Proposition

4

The Firm as a Bundle of Competencies

5

Group Presentations

The Firm as a Bundle of Competencies

Assignment 2: Bundle of Competencies

6

The Mission of the Firm and the Craft of the Strategic Agenda

7

Group Presentations

Mission and Strategic Agenda

Assignment 3: Mission and Strategic Agenda

8

Operational Effectiveness

9

Group Presentations

Operational Effectiveness

Assignment 4: Operational Effectiveness

10

Innovation

11

Group Presentations

Innovation

Assignment 5: Innovation

12

Aggregate and Granular Metrics and Financial Evaluation

13

Group Presentations

Aggregate and Granular Metrics and Financial Evaluation

Assignment 6: Aggregate and Granular Metrics and Financial Evaluation

14

Final Wrap-up

Assignment 7: Final Report and Executive Summary