3.1 Out of Crisis: Innovations in the 1980s and Beyond | 3.1 Out of Crisis: Innovations in the 1980s and Beyond | 3 Innovations in the 1980s and Beyond | Shaping the Future of Work (15.662x)

<Video: High Performance Work Systems
3.1.1Video: Week 3 Introduction
3.1.2Video: What Changed in the 1980s and Why Should We Care?
3.1.3Video: The Purpose of the American Corporation
3.1.4Video: The Changing Role of the Corporation
3.1.5Video: The Rise and Fall of Saturn
3.1.6Video: High Performance Work Systems
3.1.7Video: Market Basket Case with Zeynep Ton
3.1.8Video: Holding Global Corporations Accountable
3.1.9Video: Alternatives to the Traditional Corporation
3.1.10Video: High School and College: Necessary but Not Sufficient
3.1.11Video: Life Long Learning: Moving from Rhetoric to Reality
>Video: Holding Global Corporations Accountable

Can you imagine workers protesting to support their CEO? In this video, Zeynep Ton examines the case of Market Basket, which relied on "high road" business practices.

Video: Market Basket Case with Zeynep Ton

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> Download from iTunes U (MP4 - 17MB)

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> Download English-US transcript (PDF)

> Download English-US caption (SRT)

Attentiveness Question

Which of the following is not a key lesson from the Market Basket case?

Producers of low-cost goods and services need to rely on lean staffing in order to keep profits up.

Even in a low cost setting it is not only possible but also profitable to create a business model that creates value for customers, employees, and investors at the same time.

Explanation

The Market Basket case shows that by having higher staffing levels than other low-cost supermarkets, workers can complete their jobs without errors while also spending more time addressing customer needs.